Refund policy

Return and Refund Policy

We want you to feel good about your Afdege Gezana purchase. If your order arrives damaged, misprinted, or incorrect, please contact us so we can make it right.

Made especially for your order

Each piece of apparel is printed after you order. Because of this, we don’t offer returns or exchanges for changes of mind or for selecting the wrong size or color, except where required by law.

Please check the product’s size chart before purchasing, and reach out if you need help choosing.

Something wrong with your order?

Email gezanaafdege@gmail.com promptly, preferably within 14 days of delivery, with your order number, a description of the issue, and clear photos of the item and problem.

For confirmed damaged, defective, or incorrect items, we will arrange an appropriate replacement or refund at no additional cost to you.

Before sending anything back

Please contact us first. A physical return may not be necessary. If we need the item returned, we will provide the return address and instructions and cover return shipping for confirmed defective or incorrect items. Please don’t send items to the address on the shipping label without our instructions.

Order changes and cancellations

If you need to change or cancel your order, email us as soon as possible. We’ll help where we can, but changes and cancellations cannot be guaranteed once production has begun.

Refunds

We will notify you when your refund is approved and issued. Refunds go to your original payment method. Your bank or payment provider may need additional time to post the funds.

Your consumer rights

This policy applies to made-to-order apparel purchased directly from Afdege Gezana. Nothing in this policy limits your rights under applicable consumer protection laws, including rights that extend beyond the reporting period above.

Contact us

For questions or order assistance, email gezanaafdege@gmail.com.